Terms & Conditions
Terms & Conditions
Welcome to Indian Sourcing Agent (ISA) — a professional sourcing and export consultancy service operated by Rajvansh Overseas, India.
By accessing our website or making payments for our services, you agree to the Terms and Conditions stated below. Please read them carefully before engaging with our services.
1. Business Overview
Indian Sourcing Agent (ISA) assists international buyers in sourcing quality products from verified Indian manufacturers.
We provide professional services including product sourcing, supplier verification, price negotiation, quality inspection coordination, and export consultancy.
All our services are offered on a consultancy and facilitation basis — bridging communication and ensuring smooth trade between overseas buyers and Indian suppliers.
2. Scope of Services
Our services include (but are not limited to):
- Identifying reliable Indian manufacturers and exporters.
- Coordinating quotations, samples, and order confirmations.
- Guiding in export documentation, shipment coordination, and logistics support.
- Providing business consultancy and sourcing advice to importers.
ISA does not act as a manufacturer or exporter of all products.
We work as a sourcing and consultancy partner facilitating the entire process with transparency and professionalism.
3. Accepted Payment Methods
We accept payments through the following secure and verified channels:
- Razorpay – for domestic and international card payments for services.
- PayPal Business – for international service payments and overseas clients.
- International Bank Transfer (TT / Wire Transfer) – account details are shared officially through our registered business email.
All payments must be made in advance as per the agreed service model or milestone terms.
Customers must ensure they use the official payment method or invoice shared by ISA.
4. Fees and Refund Policy
- The initial sourcing or consultation fee is non-refundable once the sourcing process begins.
- Refunds are only applicable if they are specifically discussed, confirmed, and mentioned in the signed service contract between the client and ISA.
- Refund requests, if applicable, must be made in writing within 7 days of payment.
- For PayPal or international transfers, applicable gateway charges or currency conversion fees shall be borne by the client.
5. Confidentiality and Data Protection
ISA ensures that all buyer details, supplier information, and communications are handled with strict confidentiality.
We do not disclose client data to any third party except for the purpose of fulfilling agreed services.
6. Limitation of Liability
ISA functions purely as a sourcing intermediary and consultancy firm.
We do not own or operate the manufacturing units of suppliers.
Our liability is limited to the total service fee received from the client.
Any disputes related to product quality, delivery, or manufacturing delays shall be resolved directly between the buyer and supplier, though ISA may assist in coordination if required.
7. Dispute Resolution and Jurisdiction
All services are governed by the laws of India.
Any dispute or claim arising out of or in connection with these Terms shall fall under the jurisdiction of Pune, Maharashtra (India) courts only.
Both parties agree to attempt amicable resolution before taking any legal action.
8. 3D Secure & Payment Authentication (3DS)
ISA confirms that international payments processed through Razorpay are protected by 3D Secure (3DS) verification.
Customers making payments via international cards will receive an OTP (One-Time Password) from their issuing bank as part of the security protocol.
9. Contact Information
Indian Sourcing Agent (ISA)
Operated by Rajvansh Overseas
📍 Pune, Maharashtra, India
📧 Email: hello@indiansourcingagent.com
🌐 Website: www.indiansourcingagent.com
📞 Phone: +91 9028149502
🧾 GST: 27ANIPC6388G2ZQ
10. Acceptance of Terms
By using our website, sharing business requirements, or making payments through Razorpay, PayPal, or bank transfer, you acknowledge that you have read, understood, and accepted these Terms & Conditions fully.